Order Management Automation
Client: Logistics Provider (Anonymised)
The Problem
Manual order processing was causing a consistent 2-day delay between order receipt and dispatch. Errors from manual data entry resulted in approximately 12% of orders requiring correction, driving up operational costs and customer complaints.
The Solution
End-to-end automation from order receipt through to dispatch notification. Orders received via email, web, and EDI are now automatically parsed, validated, assigned to depots, and dispatched — with real-time status updates sent to customers throughout.
The Results
Orders now processed in under 15 minutes. Error rate dropped from 12% to under 0.5%. The team previously assigned to manual processing was redeployed to customer growth activities. Net cost saving of $4,200/month.
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